FAQ

How big are the Marquee letters?
All our letters are 5ft tall (150 cm) and 2-4 ft (60- 122 cm) wide each.
Except 2ft (61 cm) MARRY ME letters which are available as well.

Are the Marquee letters water resistant?
Yes, our letters are water resistant. LED bulbs never heat!

Is the power outlet required or are they batter operated?
All our letters require a power outlet or generator.

How does the payment work and what do you accept?
A 50% deposit is required to secure your booking. Until that is made,
the letters are available for anyone to book! The remaining 50% of
payment is due no later than 2 days (48 hours) prior to your event.
You may also choose to pay for the letters in one instalment.
We accept cash, cheque, credit card and e-transfer.

Where do you deliver?
We deliver in the whole Lower Mainland. Please note, if the location
is further than 60 km from Kerrisdale we do charge extra for delivery.

Can I cancel my event?
Unfortunately, we are not providing a full refund back if you decide to
cancel. However, we can reschedule your letters rental 48 hours
before the event.
If you decide to cancel 50% deposit will be kept.

For how long is the rental?
Our price is set for a day (24 hours). If you need them for a longer
period, we can arrange long term rental.

Can we self-pick up?
Unfortunately, we do not allow self-pick up.